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Nancy Blondale-Wagner of Novi visited the above Art Van Appliance abundance in Bloomfield Township aftermost Wednesday to see whether it would account her $688.99 acquirement of a recliner in February that was never delivered. She was told no, but the abundance afflicted its action after that day to account such requests.

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Four months aback Art Van Furniture declared defalcation and abruptly closed all its about 170 food by March 22 because of the coronavirus pandemic, some barter are still apprehension refunds for items that they paid for — yet never received.

Many barter who acclimated acclaim cards to accomplish their purchase did eventually accomplish in disputing the accuse for the non-delivered furniture with their bank. But others who paid in banknote accept yet to be fabricated whole.

“It’s like robbery,” said Robert Kemp, 59, of Toledo, who said he paid added than $3,000 cash for a dinette set, couch and a adulation bench that never arrived. Art Van agents did accord him “store credit,” but aback the food closed, he has yet to acquisition a way to use that credit. 

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Some of the above Art Van locations briefly reopened this summer to authority last-chance defalcation sales, but those food aren’t actual Art Van Appliance food and, until several canicule ago, might have affronted away Art Van barter showing receipts for undelivered appliance and contributed refunds.

The defalcation sales were accustomed by the U.S. Defalcation Cloister and are put on by American Signature, the ancestor aggregation of Amount City Furniture, which bought some of Art Van’s inventory.

However, there is new recourse for some balked Art Van barter who feel swindled and are bottomward hundreds or bags of dollars.

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American Signature’s Chief Operating Officer Patrick Sanderson told the Free Press that, starting last Wednesday, it is working with Art Van barter who bought furniture from the banker amid March 9 and April 6, but never accustomed it.

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Sale signs at the Art Van Pure Sleep abundance abreast the capital abundance on 14 Mile Road in Warren, Michigan on Saturday, March 7, 2020. This Art Van shut bottomward aboriginal due to continued lines, bodies affronted and a cartage jam. Barter showed up for aggregate from attractive for sales to some absent their money aback from layaway.

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Such barter who paid with banknote or a debit agenda can bring their aboriginal cancellation to any of four above Art Van Detroit breadth stores. The food will honor receipts for articles bought at any Detroit breadth Art Van abundance aural the date range, he said.

“Once their acquirement is corroborated, we will accommodate the artefact they purchased, if available, or they will be able to baddest artefact of according or bottom retail amount that will clothing their needs,” he said in a statement.

The four food are:

Customers who paid via credit agenda are asked to acquaintance their agenda company to altercation the charges.

More: Art Van Appliance to abutting its stores, activate defalcation sales

More: Art Van Appliance files for Chapter 11 bankruptcy, could still face liquidation

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This new policy began Wednesday afternoon afterward inquiries by the Free Press.

Earlier Wednesday morning, Nancy Blondale-Wagner, 66, of Novi, visited the Art Van liquidation auction at the above Bloomfield Township store.

She brought her Art Van cancellation assuming her $688.99 acquirement in February of a recliner that was never delivered. Although she commonly makes big purchases application her American Express card, which gives airline breadth points, Art Van Appliance wouldn’t booty American Express, so she paid in cash.

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“Why I did that, God alone knows. But alive and apprentice I guess,” Blondale-Wagner said.

After declining to accept the recliner, she visited the Art Van abundance in Novi in aboriginal March and was told that a refund check would be sent. But that didn’t happen. 

“Then, aural a week, I went aback in and was talking to a manager, and they weren’t giving out any acquittance checks at all,” she recalled. “He said you could use it as an in-store credit. And the abutting day, my bedmate and I were activity to go to see if we could acquisition annihilation to buy, and that’s the day they bankrupt because of COVID.”

She aggregate her adventure and cancellation Wednesday morning with agents at the Bloomfield Township liquidation sale. But she was told that because the accident wasn’t a accurate Art Van Appliance auction but rather a third-party defalcation of Art Van merchandise, they couldn’t help, she said.

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“Nothing. They aloof gave us a ‘so sorry, we understand,’ ” she recalled.

Later, a agent for American Signature and Amount City Appliance told the Free Pres the policy anniversary Art Van receipts did not take aftereffect until after Wednesday afternoon but is now in place.

Aggrieved Art Van barter had the advantage to file a “proof of claim” with the U.S. Defalcation Cloister in Delaware through the court’s website.

However, the June 16 filing borderline has passed. The deadline was appear on the artvan.com website, but wasn’t widely reported, and the trustee in Art Van’s Chapter 7 case, accountant Alfred T. Giuliano of New Jersey-based Giuliano Miller & Co., did not acknowledge to media inquiries about what Art Van barter who are owed money or commodity should do.

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Una O’Boyle, agent of the Delaware defalcation court, said her appointment has been deluged with calls from affronted Art Van barter attractive to book claims.

“My agents talked to a lot of bodies who are actual agitated because they put bottomward deposits, but didn’t get their furniture,” she said.

Contact JC Reindlat 313-222-6631 or [email protected] Follow him on [email protected] Read added on business and assurance up for our business newsletter.

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Read or Share this story: https://www.freep.com/story/money/business/2020/07/25/art-van-customers-new-help/5481736002/

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